Troubleshooting Steps for Your Dewy Account

If parts of your Dewy account are not loading correctly, behaving unexpectedly, or showing errors, the cause is usually the browser. Work through the steps below in order.

1. Try a different browser

Browser settings, extensions, or cached data can cause problems. Open your Dewy account in another browser (for example, Firefox instead of Chrome) and see whether the problem persists.

If everything works in the other browser, the problem is in your primary browser. Also make sure your browser is fully up to date.

2. Clear browser cache and cookies

Browsers store website data in cache and cookies to speed up loading. Occasionally this stored data interferes with web applications like Dewy. Clearing it resolves most problems.

Instructions for common browsers:

3. Disable browser extensions

Some extensions, especially ad blockers and privacy tools, interfere with how Dewy loads. Disable extensions one at a time to find the one causing the problem.

4. Try a private window

A private or incognito window bypasses cached data and most extensions. If Dewy works there, one of the two steps above will fix it permanently.

Still stuck?

Click the help bubble in the bottom right corner of any Dewy screen and send us a message. Include:

What you were trying to do and what happened instead
The browser you are using
A screenshot, if you can grab one